Frequently Asked Questions
What is the primary scope of Bell's Outdoor Services' workmanship warranty?
The warranty typically covers defects in the installation or labor performed by Bell’s Outdoor Services and its crew.
How long does the workmanship warranty usually last from the date of completion?
While the exact term must be confirmed in the full policy, a standard construction workmanship warranty is generally one to five years.
Does the company offer a separate guarantee for the fencing materials themselves?
Yes, the company generally honors the original manufacturer's warranty for all fencing materials (e.g., vinyl, wood, chain link).
Does the warranty cover cosmetic issues like natural fading or wear and tear?
No, the warranty typically excludes cosmetic issues and normal wear and tear that occur over time.
Is the warranty transferable to a new property owner if the property is sold?
This is policy-dependent, but often the warranty is limited to the original purchaser and may require specific written notice to be transferred.
What is a major exclusion related to the acts of nature?
The warranty generally excludes damage caused by natural disasters such as hurricanes, floods, lightning, high winds, or sinkholes.
Does the warranty cover damage if the customer attempts their own repairs?
No, any unauthorized repairs or modifications performed by the customer or other contractors will typically void the existing warranty.
Is damage from severe impacts or abuse covered?
No, the warranty does not cover damage resulting from impact by vehicles, vandalism, misuse, or abuse.
Are issues arising from soil movement or ground conditions covered for site development work?
The policy may exclude damage caused by natural unforeseen soil settlement, expansion, or shifting, especially if these conditions are beyond standard industry practices to mitigate.
Does the warranty cover damage caused by attachments or items placed on the fence (e.g., signs, lighting)?
No, damage caused by the addition of external items or excessive loads placed on the structure is usually excluded.
What is the first step a customer must take to file a warranty claim?
The customer must provide written notice to Bell's Outdoor Services, detailing the specific defect and the date it was discovered.
Is there a cost for a site visit and inspection after filing a claim?
If the claim is verified as a legitimate warranty defect, the inspection is usually free of charge. If the claim is excluded, a service fee may apply.
How quickly must a defect be reported once it is discovered?
Defects must typically be reported within a reasonable time frame after discovery, often specified as 30 days.
How quickly must a defect be reported once it is discovered?
Defects must typically be reported within a reasonable time frame after discovery, often specified as 30 days.
What is the company's sole obligation under the warranty?
The company's sole obligation is usually limited to repairing or replacing the defective portion of the installation or providing materials.
What must a customer provide to validate the original installation and start a claim?
The customer must generally provide the original contract or invoice confirming the work was performed by Bell's Outdoor Services.
Where can a customer review the full legal terms of the warranty?
The full legal terms are available via the link on the Warranty Info page.
What company contact information is provided on the warranty page?
The phone number 352-644-8238 and the email DavidBell@bellsos.com are provided.
Is the warranty policy automatically provided after the job is completed?
Yes, the terms of the warranty are usually incorporated into the final contract or provided as a separate document upon final payment.
Does the company require full payment before the warranty is valid?
Yes, the warranty coverage generally becomes active only after the project has been fully paid for according to the original contract.
How does the warranty handle situations where the manufacturer's material warranty is longer than the company's workmanship warranty?
In such cases, the company's workmanship warranty expires on its stated date, but the manufacturer's material warranty remains valid for its own duration.
